Shipping Policy

Mainland UK Delivery

All our orders are shipped with our delivery partners UPS and Royal Mail. 

Unfortunately we cannot ship to Northern Ireland and British Overseas Territories. 

We do not charge a profit on our shipping prices and where possible, we offer free delivery. Our standard shipping rates are as follows:

Shipping on Mainland UK orders over £60 (excl. Melt & Pour Soap Bases)

  • UK shipping over £60 in order value is free*. Subject to our terms. *An exception to this is we do charge shipping on our Melt & Pour Soap Bases due to their weight (see below). 

Shipping on mainland UK orders under £60 (excl. Melt & Pour Soap Bases)

Up to 2kg in weight:

  • £3.99 – Royal Mail or UPS standard delivery

Over 2kg in weight:

  • £6.50 - Royal Mail or UPS standard delivery

    Free UK delivery is automatically applied to single orders totalling £60.00 or more, for shipping to Mainland UK addresses only.

    Shipping on Melt & Pour Soap Bases

    Our range of Melt & Pour Soap Bases have separate shipping rates applied due to their specific large weights and sizes. Rates are as follows:

    2kg-59.99kg in weight:

    • £6.50 – UPS standard delivery

    60kg-130kg in weight:

    • £50.00 - Pallet Network Shipping rate (dispatched within 3-5 days)

    Over 130kg in weight:

    • £80.00 - Pallet Network Shipping rate (dispatched within 3-5 days)

    Other Bulk Orders

    Bulk orders of any kinds may be subject to additional shipping fees. We will be in touch to discuss options following receipt of your order.  

     

    Unless detailed above, all orders are dispatched Monday - Friday (excluding bank holidays). Our lead time is 1-3 days from receipt of order to dispatch.

    Please note there may be variation in order delivery times and shipping costs for areas including The Channel Islands, Isles of Scilly, Highlands and Islands of Scotland. Unfortunately we cannot ship to Northern Ireland and British Overseas Territories. 

    We aim to deliver orders as quickly as possible. However, please note that during busy periods, deliveries may take longer. If you have not received your order within 7 working days, please contact our customer service team, who will investigate further.

    When placing your order with us, we strongly recommend the following:

    Please provide your mobile telephone number and email address; this ensures you receive up-to-date delivery and tracking information, in relation to the status of your order.

     

    Overseas Shipping

    We are currently in the process of developing our overseas shipping.